Hi,

        Please go to start...run...%temp%...go to sep_inst log file and search for "return value = 3". Please paste the logs approximate 10 lines above the line where you see this value. This would help us to isolate the issue.

Sandip, the logs with the return code -3 are already posted.
The timestamps would indicate that the 10 lines above are there as well.

@akerekes

Seems to be a rights issue in the temp folder.
How did you deploy the client to the machine?  SEPM deployment?  AD deployment (MSI package GPO)?

If you look at the machine logs, one has to assume that a previous version of Live Update already existed on the machine, and that the system unsinstalled it successfully before beginning the install of the new version.

Have you tried connecting to the machine from an MMC console:
- Right Click 'My computer',
- Manage,
- 'connect to a different computer',
- computer name
- Services and applications
-  Services
- Live Update -> Set the state to manual and stop the service.
* * * * * *
You will than need to uninstall Live Update manually from Add/Remove programs and will likely receive the error that Live Update is not installed and it will be removed from Add/Remove programs list.

Manually install Live update, from the CD or from the Symantec site, ensuring to install the latest version (preferably do this with an administrative account).
Once the proper version of LU is installed, relaunch the SEP installer.

Have u cleaned the Symantec registry Values. If not try using with Cleanwipe utility

You should use cleanwipe tool to clean symantec registry values

What version are you trying to install?

Obtained and ran cleanwipe as suggested. Installation still fails. here are the requested log files.
The install is being sent via the unmanaged clients app. I have tried, but unsuccessfully, to install LiveUpdate Manually.
The Client version is 11.0.4000.2295

LUResult.txt==================================================================

5/12/2009, 13:31:21 GMT -> Started LiveUpdate Integration Log at LuIntLog0.txt
5/12/2009, 13:31:21 GMT -> *******************
5/12/2009, 13:31:21 GMT -> *** LuCheck log ***
5/12/2009, 13:31:21 GMT -> *******************
5/12/2009, 13:31:21 GMT -> Path to the current module: C:\WINDOWS\TEMP\OGTYPPZV\LiveUpdate\lucheck.exe.
5/12/2009, 13:31:21 GMT -> About to install LiveUpdate...
5/12/2009, 13:31:21 GMT -> About to try deleting results file(s) from previous install...
5/12/2009, 13:31:21 GMT -> Install results file C:\WINDOWS\TEMP\LuResult.txt exists from previous install. Attempting to delete file...
5/12/2009, 13:31:21 GMT -> Successfully deleted install results file from previous install.
5/12/2009, 13:31:21 GMT -> Launching "C:\WINDOWS\TEMP\OGTYPPZV\LiveUpdate\LuSetup.exe" -s -a -q -log.
5/12/2009, 13:31:21 GMT -> Successfully launched installer; waiting for it to complete...
5/12/2009, 13:31:22 GMT -> The LU installer has completed.
5/12/2009, 13:31:22 GMT -> Installer process exit code = 0
5/12/2009, 13:31:22 GMT -> Unable to find an install result file in either the default or alternate locations.
5/12/2009, 13:31:22 GMT -> InstallLiveUpdate() was unable to locate a results file from this install.
5/12/2009, 13:31:22 GMT -> With no information about the result of the compressed install, an install failure will be assumed.
5/12/2009, 13:31:22 GMT -> Ended LiveUpdate Integration Log
5/12/2009, 13:31:23 GMT -> Started LiveUpdate Integration Log at LuIntLog0.txt
5/12/2009, 13:31:23 GMT -> *******************
5/12/2009, 13:31:23 GMT -> *** LuCheck log ***
5/12/2009, 13:31:23 GMT -> *******************
5/12/2009, 13:31:23 GMT -> About to uninstall LiveUpdate...
5/12/2009, 13:31:23 GMT -> Failed launching installer; err = 3
5/12/2009, 13:31:23 GMT -> Failed to run uninstall.
5/12/2009, 13:31:23 GMT -> Ended LiveUpdate Integration Log

=================================================================================

SEP_INST.LOG=====================================================================

MSIASSERT - 2009-05-12-09-31-20-485 : cc::StopServiceAndDepAtAnyCost(366) : Unable to openService ccSetMgr. Error=1060:
MSI (s) (4C:28) [09:31:20:500]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,,)
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall: Unable to stop ccSetMgr:
MSI (s) (4C:28) [09:31:20:516]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=C:\WINDOWS\TEMP\OGTYPPZV\LiveUpdate\lucheck.exe)
MSI (s) (4C:28) [09:31:20:531]: Executing op: ActionStart(Name=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,,)
MSI (s) (4C:28) [09:31:20:531]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\WINDOWS\TEMP\OGTYPPZV\LiveUpdate\lucheck.exe)
MSI (s) (4C:9C) [09:31:20:546]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI6D.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: C:\WINDOWS\TEMP\OGTYPPZV\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 100
MSI (s) (4C:28) [09:31:23:099]: User policy value 'DisableRollback' is 0
MSI (s) (4C:28) [09:31:23:099]: Machine policy value 'DisableRollback' is 0
Action ended 9:31:23: InstallFinalize. Return value 3.

Does this file (C:\WINDOWS\TEMP\LuResult.txt) actually exist before the installation attempt? The log suggest it was successfully deleted, but I was under the impression that this should have been removed already when you used cleanwipe. Can anyone confirm this?

Grant

I have logged this EXACT same call with Symantec back in December 2008. We are now at the phase were i have P2V'd the machine (we are getting the issue with around 15 machines) and they are still working on it.
5 months later, this issue is still being worked on.
As a result, we have had to keep legacy versions of SAV running just to cater to AV requriements.

Hi,

We have released the latest version of endpoint i.e. MR4 MP2. You can try upgrading and let us know the status.

Try installing the MR4 MP2. In  that issue related to live update has been fixed.

During installation of LiveUpdate, lucheck.exe returns an invalid error code
Fix ID: 1545886
Symptom: Installing Symantec Endpoint Protection fails as a result of an lucheck.exe error.
Solution: LiveUpdate component change.

Try the following KB - service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/54623738949777f8652574ec0062b3e8

Another one from my kitty. :) 

I had the status of my call updated, telling me that the problem might be resolved in MR5, which might be two months away.
Symantec cannot confirm either (if the fix will be realeased, or when MR5 will be released.)
So right now, i have purchased a product that will not work in my environment, and i now have to keep a legacy copy of SAV alive to protect these machines.